Respond.io Raises $62.5M Series B to Expand AI-Powered Customer Conversation Platform

Summary

Respond.io, a Kuala Lumpur-based customer conversation management platform, has secured $62.5 million in Series B funding led by Camber Partners, with participation from Endeavor Catalyst and existing investors. The company's platform enables mid-to-large B2C businesses to manage customer interactions across multiple messaging channels—including WhatsApp, Instagram, TikTok, Messenger, Line, Telegram, WeChat, and others—while leveraging AI agents to automate customer inquiries, lead qualification, and sales processes.

The company has demonstrated strong momentum with $35 million in annual recurring revenue, growing 169% year-over-year with a healthy 30% profit margin. Processing 2 billion messages per quarter, Respond.io has built what CEO Gerardo Salandra describes as a 'data flywheel,' where increasing message volume continuously improves AI capabilities, attracting more customers and generating additional data.

Respond.io's competitive positioning centers on its messaging-first architecture, which contrasts with incumbent platforms that treat messaging as an afterthought to email and phone. The startup targets high-consideration B2C sectors including healthcare, automotive, retail, education, and travel—industries where customer conversations directly drive purchasing decisions. With this funding, the company plans to invest in hiring, organic expansion, and strategic acquisitions to strengthen its presence in Europe and North America.

• Planned capital allocation includes hiring, organic growth, and acquisitions to expand in underserved markets like North America and Europe